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QuestionPublish Date132022.4.22

1. Based on which out-of-box attributes can Special handling Notes be applied to cases? (Choose three.)

A. Service Contract
B. Install Base Item
C. Product
D. Account
E. Contact

Correct Answer: CDE

2. Which one is NOT a dependency for the Customer Service Plugin?

A. Task Activities
B. Skills Management
C. Open frame
D. Communities

Correct Answer: D

3. Playbooks for CSM provide step-by-step guidance for resolving specific types of customer service cases. What are the three out-of-the-box playbooks for CSM? (Choose three.)

A. Case playbook for Onboarding
B. Case playbook for Services
C. Case playbook for Product Support
D. Case playbook for Complaints
E. Case playbook for Billing

Correct Answer: ACD

4. From which one of the following can an agent create a CSM Case:

A. Human Resource Application
B. Incident Management
C. Chat
D. Special Handling Note

Correct Answer: C

5. Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer Service.

A. True
B. False

Correct Answer: A

6. Which feature enables you to quickly identify high-priority tasks based on multiple dimensions, not just by a single field value like a priority?

A. Case Performance
B. Case Analytics
C. Case Digest
D. Case Spotlight

Correct Answer: D

7. From a service provider\\’s » Read more about: CIS-CSM Dumps Updated [2022] Quickly Prep With CIS Customer Service Management Exam »

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Using multi-cloud and provider-agnostic tools provides which of the following benefits?

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1. Henry is the project manager of the QBG Project for his company. This project has a budget of $4,576,900 and is
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What is the accurate statement about with sharing keyword? choose 2 answers

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B. Both inner and outer class can be declared as with sharing
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QUESTION 1 #

In which of the following scenarios is the Service Request procedure performed?