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Exam Name: Avaya Contact Center Select Implementation and Maintenance Exam
Exam Code: 78950X
Certifications: ACSS – 7895
Official Information: https://www.avaya-learning.com/lms/#/training/catalog/offering/22446

The 78950X exam has 65 questions with a minimum passing score of 74% (48 of the 65 questions are correct). Candidates have 90 minutes to complete the exam. Successfully passed Avaya Contact Center Select Support (ACSS – 7895) certification.

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Q1. A customer has an existing operational Avaya Contact Center Select (ACCS) solution and has added a new number for inquiries about a special credit loan offer. The customer wants calls to be answered by agents assigned to the existing NewAccounts skillset. Which two configuration tasks are needed to make sure calls from the new number are routed to the proper agents? (Choose two.)

A. A new short code needs to be set up in the ACCS.
B. A corresponding CDN needs to be set up
C. A new SIP extension needs to be added to the IP Office.
D. A short code needs to be added to the IP Office.

Correct Answer: AC

Q2. Which three skillset configuration data sets are parts of the sample data provisioned with Avaya Contact Center Select (ACCS)? (Choose three.)

A. OB_Skill1
B. Email_Skill1
C. Skill2
D. VM_Skill1
E. Outbound_Skill1

Correct Answer: ACD

Q3. Information in the Avaya Contact Center Select (ACCS) historical database Is summarized into the interval, daily, weekly, and monthly summaries. If the current time is 8:05 AM, when could the first interval report be created that would include current activity?

A. Any time after 8:05 AM
B. After midnight
C. After 8:15 AM
D. After 9:00 AM

Correct Answer: D

Q4. What happens after an agent enters an After Call Work Item activity code while on a skillset call?

A. The skillset call is released and the agent goes Into the After Call Work state.
B. The agent goes into a Walk Away state.
C. When the agent releases the skillset call, they are automatically placed in an After Call Work state.
D. After releasing the call, the agent must go Ready before entering the After Call Work state.

Correct Answer: C

Q5. In Avaya Contact Center Select (ACCS), voice calls are directed to ACCS via the ACCS SIP extension.
For voice calls to be answered by ACCS, what are two places where Route points (CDNs) are defined? (Choose two.)

A. ACCS CCMM Administrator
B. IP Office Configuration
C. ACCS CCMA Configuration
D. Orchestration Designer (OD)

Correct Answer: BD

Q6. In the Avaya Contact Center Select (ACCS) System Control and Monitor Utility, which steps will allow an individual service to be stopped and started?

A. Enter the advanced password, right-click on the service, and select restart.
B. Right-click on the service and select reboot.
C. Right-click on the service and select restart.
D. Enter the advanced password, right-click on the service, and select end process.

Correct Answer: A

Q7. Before a skillset threshold class will apply to a skillset, which action must be taken?

A. The skillset threshold class must be created and assigned to the skillset in configuration.
B. The skillset threshold class must be created and applied to the agents servicing the skillset.
C. The skillset threshold class must be created and assigned to the skillset in Orchestration Designer.
D. The skillset threshold class must be created and assigned to the skillset in Real-Time displays.

Correct Answer: A

Q8. Which three Avaya Contact Center Select (ACCS) deployment types offer support for ACCS Business Continuity? (Choose three.)

A. ACCS and IP Office reside on a single VMware host server
B. Avaya Contact Center Select hardware appliance
C. IP Office 500V2 voice platform
D. Avaya Contact Center Select software appliance
E. Avaya Contact Center Select DVD

Correct Answer: ACD

Q9. A user\\’s access to prompt management controls through the Launchpad is controlled through which three controls? (Choose three.)

A. Partitions
B. Element Manager login
C. Access class
D. Basic Launchpad rights
E. Windows group security

Correct Answer: ACD

Q10. Which three statements about Avaya Contact Center Select (ACCS) Software Appliance deployment are true? (Choose three.)

A. It consists of Avaya Aura Media Server OVA and Avaya WebLM OVA,
B. ACCS Release 7.1 software is available as an Open Virtual Appliance (OVA) file.
C. The ACCS software appliance is supported only on ESXI 6,7 virtualization environments.
D. WebLM OVA must be deployed with the Disk Format – Thick Provision Lazy Zeroed.
E. The WebLM server Host ID is obtained from https;//weblm IP address:52233/WebLM/index.jsp

Correct Answer: ACD

Q11. From the Avaya Contact Center Select (ACCS) Dashboard, which selection is made to view the status of the IP Office connection?

A. Contact Center Server Configuration, SIP, Network Settings
B. System Control and Monitor Utility
C. Contact Center Multimedia
D. SIP Gateway Monitor SGM client

Correct Answer: A

Q12. The administrator needs to use the IP Office Manager to change some SIP settings on the IP Office. Which two steps must be taken to make the change effective? (Choose two.)

A. The IP Office system may require a restart depending on the SIP settings changes.
B. When the IP Office Manager application Is closed, the change will be effective.
C. The administrator must execute the IP Office Manager save translations command
D. The administrator must save the configuration to transfer changes to the IP Office.

Correct Answer: CD

Q13. Which type of application variables are used to reference the sample prompts?

A. RAN type variables
B. STRING type variables
C. MUSIC type variables
D. LANGUAGE type variables

Correct Answer: B

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